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Terms and Conditions

This agreement is for the protection of both you, our customer, and A1 Garage Door Service. We want our customers to fully understand any recommendations that we offer. Every customer has the right to accept or refuse all or part of our recommendation and/or receive a second opinion.

I understand that upon the completion of the authorized work, that I will pay A1 Garage Door Service’s immediately the Total Invoice amount.

I understand that the Parts Warranty covers the cost of the parts only and is still subject to our Standard Labor Rate (Currently $135) and Fuel Surcharge (Currently $12.95) and that these standard rates are subject to change without notice unless otherwise specified in writing.

I understand that warranties only cover parts that fail through normal wear and tear. Collisions, Acts of God, negligence, intentional damage or failure to maintenance and care for the garage door can result in damage will not be covered. To file a warranty claim call 844-214-2724 and ask to file a warranty claim – A1 Garage Door Service will start the process for you.

I understand that A1 Garage Door Service gives a 30 Day labor warranty on every sale and that after 30 days if a problem persists that I will be charged a service call fee ($62.95) to come out to assess the situation and that rate is subject to change without notice unless otherwise specified in writing.

I understand the A1 Garage Door Service Warranty is with the Purchasing Customer only and any warranty is not automatically transferable unless stating otherwise in writing.

I understand the minimum deposit I will deliver to A1 Garage Door Service for new door purchase is 50% of Total Invoice. After 3 business days, any cancellations by the Customer will result in 25% of Total Invoice Restocking and Cancellation fee.

A1 Garage Door Service requires a 50% deposit on all new door purchases. Outside of the 3 Day Right to Cancel Law, 100% of the deposit (50% of the total) will be nonrefundable. Any special-order door orders will not be placed until the 72 hour rule has passed. You may waive the “Three Day Right to Cancel” law and Alpha 1 Garage Door will immediately place your order to ensure a quicker installation date. Waiving your 3 Day Right to Cancel in no way impacts any written warranties associated with the purchase and installation of you new garage door.

I understand and agree that Customer shall pay a $35.00 charge for all checks returned from the bank unpaid for any reason. If such occurs,A1 Garage Door Service shall be entitled to demand and be paid in the form of a cashier’s check or money order. It is understood that in the event of default by the customer, under the terms of this agreement, the customer will be responsible for any and all collection fees or court costs along with reasonable attorney’s fees. Should litigation or arbitration be required to settle any claim arising from this agreement, the prevailing party in any dispute shall be awarded all their reasonable attorney fees and costs. Costs shall include without limitation, expert witness fees, fees paid to investigators, arbitration or court costs.

I understand that A1 Garage Door Service is not responsible for any future damages to my door that may result from not following the technician’s recommendations.

I understand that the technician is evaluating the garage door and opener at the time of inspection and a passing grade is no guarantee of the length of time a part will continue to be in proper working order.

I acknowledge and consent to a mandatory minimum service fee of $62.95 will be charged by A1 Garage Door Service for all service calls to align safety eyes, adjust force and travel settings on operators, and reprogram remotes/keypads.

I fully understand the explanation of work received/recommended and assume the responsibility to pay my invoice in full at completion of work. I also understand that my door will not work properly unless I repair all the problems the technician has recommended.

It has been explained to me and I understand that my operator may have been strained or worn due to unbalanced overhead garage door. The technician has informed me that there is no way to detect the longevity of my operator due to the possible strain. I understand that there is no guarantee or warranty on a strained/worn operator. I understand that the door and motor are separate entities and work on one does not guarantee the other will function correctly.

I acknowledge that does not warranty the operators that they sell but merely passes along the manufacturer’s warranty.  A1 Garage Door Service may facilitate manufacturer warranty issues (when possible) but will charge a service call for this courtesy. Please see manufacturer’s manual or website for more information about their warranties.

The total and complete release of liability with respects to all damage or costs associated to replacement, repair, or compensation of any kind is hereby requested by and granted to A1 Garage Door Service. This release pertains to any structural, physical, or property damage of any kind within the customer dwelling, garage, and/or property lines.

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Read Our Latest
Five Star Reviews

Needed a new garage door spring on a Sunday, was able to connect with a live person immediately and Ed the technician was at our house within an hour. He was knowledgeable and efficient, work was done at a reasonable price. Would use A1 again for all my garage door needs.
Bob Leack
03:28 04 Jan 19
Brandon from A1 Garage Door did an excellent job fixing our garage door spring which broke. He was able to come out the same day we called. He was very friendly, professional and knowledgeable of how to repair it. We felt treated very fairly and would definitely recommend A1 Garage door to anyone needing their garage door fixed.
Colette Barth
13:11 17 Dec 18
I have had a lot of work done by A-1 garage techs from openers to springs. Each technician I have encountered have been very knowledgeable and professional. Their work has been outstanding and they will answer any questions you have before leaving.
Jerry Bock
21:35 15 Dec 18
This is a great company! I love that before tech arrives they send you a text with name and picture and a little bit about the person to let you know they are on their way to your house. I felt tech was knowledgeable and honest. When you call in receptionist friendly and helpful. Great company!!
Victoria Kohr
18:17 14 Dec 18
Consistently excellent service, quality technicians, helpful staff - always there for when I need my garage door services. Great complement to my home service company. Over 300 completed jobs/installs and looking forward to the future years of continued repairs with this top notch company.
Scott Swanson
18:26 30 Nov 18

Customer Service is our #1 Priority